Air Deccan passengers cut off from customer care cell
CHENNAI: Many Air Deccan passengers on Tuesday seemed to have had a tough time reaching its customer care service cell.
Several of them, who tried to reach the cell, were put on hold for minutes. All they got for a response was a pre-recorded voice message: “Please wait. Your call will be transferred to a customer care representative shortly.”
“I tried their customer care number, their landline number at the Chennai airport, and even their Bangalore office’s number mentioned on the Air Deccan’s website. I was trying to retrieve a ticket I used last week, to have it reimbursed at work. Unfortunately, I got no response,” said Clement Karthik employed in a private bank in Chennai.
When contacted over phone, Air Deccan (Bangalore) Corporate Communications executive Garima Mehra said the Airlines had migrated to a new reservation system and therefore, there was a change in the way information was given to customers.
“We have moved to a new web interface and hence, the problem”, she said and added that it would be attended to very soon.
source: The Hindu
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rajagopalan said,
Wrote on May 23, 2007 @ 3:36 pm
I want to retrive a ticket for the travel made by me in Air deccan. How to do it?
Any help?
RAJAGOPALAn
Saravanan said,
Wrote on March 20, 2008 @ 1:51 am
I have my ID proof of PAN card but my cousin sister, a minor, don’t have any ID proof . Whether she can travel by air along with me?
suresh kumar said,
Wrote on April 13, 2008 @ 6:28 pm
I want to cancel my airticket through online, can you explain the procedure
Mahesh Kotian said,
Wrote on June 6, 2008 @ 2:30 pm
I want to retrive a ticket for the travel made by me in Air deccan. How to do it?
S.Sankar Raj said,
Wrote on July 17, 2008 @ 2:04 pm
I need details of refundable & nonrefundable tickets. How can choose the option
sreelatha srinivasan said,
Wrote on July 24, 2009 @ 6:59 pm
iam a pregnant lady of 7mnths and i wanted to travel to Muscat.I wanted to know whether it is compulsary to bring the medical certificate when i travel.Please do provide this info in detail in my mail id.It will be very helpful to me.